customer service

July 8, 2018

Be That Good…

When working with clients, there are always expectations to be met, from the work side of things and from the relationship side of things. Both are […]
June 25, 2018

Using Negative Comments as a Gateway to Positive Conversation

When we were growing up and someone told us something negative, we were taught to just ignore it, and it would resolve itself. That words “could […]